The Federal Consumer Protection Agency (Profeco) invited those who have been affected by the D'Europe furniture store to join in collective action.
Through its Twitter account, the agency published under which scenarios it is possible to join the action, as well as the requirements.
In this order of ideas, Profeco pointed out that those affected by non-compliance or delay in the delivery of a product or the refusal to return their money by the company must present the following documentation.
- Express consent form
- Report of facts. Free document signed by the affected consumer indicating the manner, time and place in which the acts committed by the supplier occurred.
- Additional personal data format
- Documents that prove the consumption relationship: tickets, invoices, account statements, bank transfers, purchase confirmation emails, among others.
Formats are available at
During the last month, Profeco has taken collective actions against other companies such as Walmar, Ticketmaster and Viva Aerobús. In the latter case, yesterday the agency indicated that those who have joined the collective action between 2014 and 2017 can already consult the lists of benefited consumers.
