Concert lovers in Mexico are joining a class action against Ticketmaster to recover the money they paid to attend events that were later canceled.
The Federal Consumer Protection Agency (Profeco) invited all the affected public to gather the necessary documentation to join the collective lawsuit against Ticketmaster and recover their money.
“It took me 3 months for a cancellation and refund,” said a consumer affected by Ticketmaster’s cancellation and refund policies.
Some more also complained that the company promotes the purchase of tickets to concerts and other types of events to “months without interest.” However, in the end, they make the “full charge”. “With this one, it’s been 4 times that they do the same thing to me. Only on one occasion was the refund made and they put it for months, but shot per trip the same thing happens, ”complains another user of social networks.
There are also those who complain that Ticketmaster does not answer refund requests, in cases where the same event has been postponed twice.
How to join the class action against Ticketmaster?
On Twitter, Profeco invited to join a legal action against this company as follows.
“If you were affected by ‘TICKETMASTER’ for the unilateral cancellation of the purchase of your tickets for any entertainment event, or for a refusal to return the amount paid, you must present the following documentation:
- Express consent form.
- Report of facts. Free document signed by the affected consumer, indicating the manner, time and place in which the acts committed by the supplier occurred.
- Additional personal data format
- Documents that prove the consumption relationship. Tickets, invoices, account statements, bank transfers, purchase confirmation emails, among others.
In this you can attach all the documentation that is required to sue Ticketmaster collectively.
For any questions, consumers can call 55 5625 6700 ext. 11121,11292, 11122.
