In 2021, Mercedes-Benz ordered thousands of vehicles into the workshop due to the risk of fire. Customers are more upset about the communication than the defect.
Stuttgart – "The tone makes the music" is the motto when someone expresses themselves unhappily or too sharply in a discussion. A letter from Mercedes, which informed them about a defect in their car, was probably also unfortunate for many customers. However, the technical problem was less of a nuisance than the way the group dealt with its customers.
BW24* explains here why a letter from Mercedes causes horror among customers.
Recalls come from the vehicle manufacturer from Stuttgart again and again. Thousands of cars have already had to go to the workshop in the USA. *BW24 is an offer from IPPEN.MEDIA.
