Do you have problems with your internet provider? As a user of telecommunications services, you have the right to demand quality in the service you contracted, clear and timely information, as well as the repair of the damage.
If your contract establishes that you must receive a number of megabytes but it is not, you can proceed as follows and before these institutions.
#SoyUsuario IFT
Through the tool #I am a User of the Federal Institute of Telecommunications (IFT), consumers of public telecommunications services can file complaints when they consider that their rights have been violated.
To do this, they must enter and select the option “Raise your disagreement”. It is necessary to have an account, if you do not have one, just register at .
Reports and advice can also be requested on the portal. For any doubt or clarification, the telephone number 800 2000 120 is also available.
File a complaint as a consumer
You can also approach the Federal Consumer Protection Agency (Profeco) to file a complaint, which is not the same as a complaint. The complaint is a claim against a supplier for not respecting prices, quantities, deadlines, terms, deliveries, conditions, modalities, characteristics, guarantees, interests and other commitments acquired in the commercial transaction held.
How to file a complaint?
In person at the Consumer Protection Office (ODECO) closest to your home. By Internet, as long as the supplier participates in Concilianet, by writing to Asesoria@profeco.gob.mx.
Requirements
- Name and address of the consumer.
- Name and address of the provider that appears on the contract, voucher or receipt. If it does not appear in any of these documents, indicate the place where it can be found.
- Description of the good or service that is claimed and the narration of the facts that gave rise to the complaint.
- We suggest you also submit all the documentation you have related to your claim (invoices, receipts, contracts, advertising, among others).
What are my rights as a user of telecommunications services
You can consult the letter of the 41 minimum rights of users of public services at
