Tech UPTechnologyHow to repair your Apple product with stores closed?

How to repair your Apple product with stores closed?

When the coronavirus was declared an emergency in China and the government of the country closed some areas and provinces, Apple decided to close its Apple Store and its associated stores throughout the Mandarin territory to protect its employees and customers.

With the expansion of COVID-19 worldwide, the Cupertino company also decided on March 14 to do the same with its establishments outside of China. In principle, these closings would be temporary and have been set until next day 27, although everything indicates that they will last longer.

Now, the tables would have turned, because the Asian country would be the only one that would have operational Apple Stores . In China they already have the virus under control and the apple firm has reopened its doors.

In the rest of the countries, the company founded by Steve Jobs and Steve Wozniak has urged its employees to work from their homes and has pledged to contribute $ 15 million to promote recovery after the crisis.

With these closures, many users of Apple products may be wondering how they can do if they need to return an item or even repair it. To clarify your doubts, the company has published a special page with questions and answers.

Apple responds

In the case of Spain, the company has committed to keeping the opening dates and hours updated on its website https://www.apple.com/es/retail. Here you can find out when a certain Apple Store is scheduled to reopen. In other countries, such as the US, Apple invites you to go to the support page and even has a phone number so that users can receive assistance. This service is not offered in Spain.

Those users who have purchased a product from the company and want to return it, but are faced with the problem that the 14-day period expires before the store reopens, can rest assured. Apple offers them 14 days to make the return from the reopening.

Less luck will have those who have left their device repaired in an Apple Store . “You will be able to pick up your device when the store reopens. If the repair is not ready yet, the store will need more time. We will contact you to let you know ”, says the house. However, consumers can check the repair status of their Mac, iPhone, iPad, iPod, etc. at https://support.apple.com/es-es/repair.

Users who require a repair can try to do it online or contact the technical support team using the link above.

Obviously, with the closure of the establishments all the physical service of Genius Bar is canceled. Therefore, for those who had an appointment with Apple specialists, this is canceled.

People who have placed an online order do have the opportunity to see the status of the order or make any changes or modifications at https://www.apple.com/es/shop/goto/order/list. However, those who made an order to pick it up at an Apple Store have it more difficult . “You can wait until the Apple Store reopens and pick up the product or cancel the order. You can also make a new one on our website so that we can send it to your home,” they explain.

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