Under the motto “We insure cars, we take care of people”, the Mexican vehicle insurer prioritizes the satisfaction and total protection of each of its clients; Thus, for several years they have registered a sustained growth in the number of units continuously. One out of every three vehicles and one out of every two trucks are insured with Quálitas.
According to the engineer José Antonio Correa, general director of Quálitas, the automotive industry has suffered the biggest seasonal fall at the end of the year in more than two decades in terms of car sales, derived from the lack of inventory to satisfy the seasonal demand due to the crisis in semiconductors and logistics chains. However, the company closed the first quarter of 2022 with a record number of insured units, reaching 4.6 million; 285 thousand units more compared to the end of the first quarter of the previous year.
Always ready to face new challenges
The insurer has operations in Mexico, the United States, El Salvador, Costa Rica and Peru. Likewise, it maintains a constant expansion of its attention and service network for each client, it currently has 529 offices.
At the end of the first quarter of this year, the premiums issued by the insurer were 9,796 million pesos, which represented an increase of 0.9%, compared to the same period in 2021; a relevant fact considering that new car sales have fallen by up to 23.9% compared to the data recorded in the first quarter of 2019.
In relation to the accident rate, in recent months there has been an upturn due to the normalization of activities. For its part, Quálitas has responded, for example, reporting a recovery rate of stolen units of 48.6%; representing 3.1% above the industry recovery average.
has paid special attention to updating its processes to handle claims as a result of the pandemic, as people began to use new platforms and applications (apps) to speed up waiting times. Currently, 22% of the claims covered by the insurer are handled via the Adjustment Express application, where they resolve the processes in approximately 20 to 30 minutes, which previously required an hour and a half.
Continuing with their philosophy of “Excellence in service”, they recently launched the intelligent chatbot “Quali”: which, through WhatsApp, streamlines customer service processes.
