NewsNew from October: DHL is changing the rules for...

New from October: DHL is changing the rules for receiving parcels

Created: 08/21/2022 10:44 am

DHL-Paketzustellung in der Vorweihnachtszeit in Freiburg.
New DHL rules affect the receipt of packages. (symbol photo) © Winfried Rothermel/Imago

DHL will change several rules from October: The company did not voluntarily decide to change it.

Frankfurt – DHL complaints are not new: sometimes customers cannot pick up their parcels, sometimes the parcels do not arrive. Recently, a price increase caused trouble. Consumers now have to adjust to another change.

The parcel service provider will change its receiving and shipping options from autumn, reports Inside Digital . The biggest innovation is probably climate neutrality: customers have the option of receiving parcels in a climate-neutral manner – for a financial surcharge. The consumer portal Paketda informs that from autumn it will be possible to pay an annual fee and thus receive all parcels and Warenpost shipments climate-neutral with “DHL GoGreen Plus”.

companyt DHL
Headquarters Bonn
founding September 25, 1969, San Francisco, California, United States
Sales volume EUR 81.75 billion (2021)

The service should also work if the sender has not booked a “GoGreen service”. Previously, only the sender could use this service, not the recipient. The price for the new service is not yet known. For comparison: corporate customers pay a surcharge of two cents for such green parcels and one cent more for Warenpost.

DHL innovation to protect the climate

Private customers should probably pay the surcharge as an annual fee. This contribution should be used for climate protection measures by Deutsche Post DHL. CO2 emissions should then be avoided with electric vehicles, photovoltaic systems and heat pumps for post office buildings.

Another DHL innovation is also planned: customers should be able to refuse a shipment before it is delivered. As soon as the shipment is recorded in the shipment tracking system and is visible to customers, it can be canceled. Important: Once an acceptance has been refused, it can no longer be withdrawn. DHL will send the shipment back to the sender.

Court forces DHL to innovate

A court ruling forced DHL to make another change: If a package was deposited at a so-called storage location, the deliverer must leave a message about it. This is usually done electronically, but can also be done by putting a notification card in the mailbox.

Up to now, delivery staff did not have to leave a message when the parcel was left at a storage location. On the other hand, the North Rhine-Westphalia consumer advice center sued and was right. Therefore, in the future, the consignment can no longer be considered as delivered simply because it was deposited at the drop-off point. A message about the delivery is mandatory. (jfw)

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