When she opens the product’s packaging, an Aldi customer is bitterly disappointed. Did the discounter want to hide the condition of the ham?
Mülheim an der Ruhr – Every person and every machine makes mistakes, that’s normal. Accordingly, it can happen that the employees in the discounter or supermarket do not notice an expired yoghurt, for example, or a customer finds a bone in Penny’s vegan gyros. However, it gets annoying when it looks like it was on purpose.
At least that’s what an Aldi customer suspects when she opens a pack of salmon ham at home after buying it and is quite upset about the contents – and rightly so. With the words “Thank you for this customer trick!” She turns to Aldi Süd via Facebook. She is obviously disappointed: “It’s very sad to hide it under the large inscription on the left. In my eyes, unfortunately, it looks very intentional.”
Bitter disappointment with Aldi product: customer posts on Facebook
Half of the packaging is transparent and shows appetizing salmon ham, just as it should be. The other side is printed, which is why the inside of the packaging cannot be seen. Upon opening, the customer noticed that the left half of the contents was very different from the right half. “It’s definitely not salmon ham and it’s not ‘low fat’ three times. What kind of meat is that supposed to be? …just disgusting!” She complains further on the Aldi Süd Facebook page.
On the same day, Aldi Süd spoke under the Facebook user’s post. “Our items are checked several times a day for freshness, unfortunately, even with such efforts, it can happen that we overlook something.” In order to make the customer happy, the Aldi employee also offers her that she “can easily buy the product even without a receipt exchange in your branch”. However, it remains unclear whether she accepted the offer. (fh)
