People have more confidence in robots than their managers. This is the headline that is distilled in the second annual study of artificial intelligence (AI) on the job by Oracle and Future Workplace, a research firm that prepares leaders to face disruptions in employee recruitment, development and engagement. .
The study, carried out from the responses of 8,370 employees, managers and human resources managers (HR) from 10 countries, has shown that AI has changed the relationship between people and technology at work, and is redrawing the role that HR teams and managers must play in attracting, retaining, and developing talent.
In contrast to common fears about how artificial intelligence will affect jobs, HR employees, managers and leaders around the world are reporting increased adoption of AI at work and many are welcoming it and optimism.
More and more artificial intelligence is at work
Thus, artificial intelligence is becoming more prominent with 50% of workers currently using it, in some form, at work compared to just 32% last year. Workers in China (77%) and India (78%) have adopted AI more than twice as much as those in France (32%) and Japan (29%).
The majority (65%) of workers are optimistic, enthusiastic and appreciative of having robot co-workers, and nearly a quarter say they have a good and rewarding relationship with AI at work.
In addition, workers in India (60%) and China (56%) are the most enthusiastic about artificial intelligence, followed by the United Arab Emirates (44%), Singapore (41%), Brazil (32%), Australia / New Zealand (26%), Japan (25%), United States (22%), United Kingdom (20%) and France (8%).
Men, the research says, have a more positive view of AI at work than women, with 32% of men optimistic versus 23% of women.
This growing adoption of AI at work, report sponsors note, is having a significant impact on the way employees interact with their managers, and as a result the traditional role of HR teams and the manager is Changing. In this way, 64% of people would trust a robot more than their manager and half have turned to a robot instead of their manager for advice.
Workers in India (89%) and China (88%) trust robots more than their managers , followed by Singapore (83%), Brazil (78%), Japan (76%), UAE (74%), Australia / New Zealand (58%), United States (57%), United Kingdom (54%) and France (56%).
And more men (56%) than women (44%) have turned to artificial intelligence beyond their managers, while 82% of people think that robots can do things better than their managers.
What robots are better at
When employees were asked what robots can do better than their managers, respondents said they are better at providing unbiased information (26%), maintaining work schedules (34%), solving problems (29%), and managing a business. budget (26%). And when asked what managers can do better than robots, workers said the top three tasks were understanding their feelings (45%), training them (33%), and creating a workplace culture (29%).
It seems, Oracle and Workplace explain after the results of this research, that artificial intelligence is here to stay, but 76% of workers (and 81% of human resources managers) find it difficult to keep up with the pace of technological changes in the workplace. So they want a simplified experience with AI at work, asking for a better user interface (34%), training in best practices (30%) and a personalized experience for their behavior (30%).
Security (31%) and privacy (30%) are the top concerns preventing employees from using AI at work. It is Gen Z digital natives (43%) and Millennials (45%) who are most concerned about privacy and security at work, more than Gen X (29%) and Baby Boomers (23%).
I only have several questions before this avalanche of positive data about artificial intelligence at work: what is the data from Spain? Do they coincide with the global ones, or do they vary? How different are they? Since I have not been able to see the study, I cannot answer these questions.
