The most unwanted customers, due to bad behavior or late payment, are made known on a website launched by the British company Guestscan. This company was created in Bristol five years ago by a group of hoteliers tired of dealing with the mess caused by certain customers.
The explicit "beware of this" service is offered alongside other practical contributions, both for hotels and for country houses, cruises, bed & breakfasts and even caravan sites . To access the service, interested parties must associate and commit to announcing to their potential customers that excessively annoying or destructive behavior can add their name to the blacklist.
Most of those who appear are there due to noise, alcohol abuse, smoking in the room, late payments or defaults, mistreatment of staff, damage of different magnitude and theft . A web form will allow the hotelier to add the name and characteristics of a new bad customer detected. The Guestscan team checks the details of the complaint before incorporating the new name.
The number of associated hospitality companies, which were initially located only in the United Kingdom, has not stopped growing and today it is spread throughout Europe. So, you know, think twice before throwing a crazy party in your hotel room: not only will you save yourself a championship hangover; you will also avoid appearing on a disowned list.
