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Viva Aerobus reaches an agreement with Profeco: so you can check if you were benefited in the collective action

The Federal Consumer Attorney's Office (Profeco) reported that those who have joined the lawsuit against the airline Viva Aerobús between 2014 and 2017 can already check if they were benefited.

Those who are on the list should contact Profeco to receive advice.

Profeco explained that through the Legal Sub-Prosecutor's Office and Viva Aerobus they accessed alternative conflict resolution mechanisms for which they reached a judicial agreement that will allow "access and satisfactorily solve a collective action lawsuit for various claims filed from 2014 to 2017, mainly for flight cancellation, flight overbooking, itinerary change, flight delay, improper charges, loss of flight by the consumer and denial of service.

How do I know if I was benefited?

If you were part of the collective action, the first thing you should do is check if you appear on the list of benefited consumers, available at . Once the verification is done, it will be necessary to establish contact through the following means:


Telephone numbers: +52 81 8215 0090 and +52 81 8215 0150

Internet page:

In case of doubt, you can call 55 5625 6700 extensions 11121, 11292, 11122, 11357 or 11176, as well as email from Monday to Friday from 09:00 to 18:00.

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