EconomyFinancialWhat to do if the airline loses your luggage

What to do if the airline loses your luggage

Your vacation, leaving work, visiting your family or any activity that you have to do in another entity in the country has been overshadowed because you lost your suitcase at the airport, something that should not be common, but it happens and leaves a bad taste of mouth

However, there is a solution that is supported by the Civil Aviation Law that establishes that airlines are responsible for transporting your luggage and in case they lose your suitcase or deliver it to you with some type of damage, they must compensate you for this. drawback.

What does the law say about damaged or lost luggage?

In the Civil Aviation Law in its chapter on liability for damages, it establishes the following:

Article 62: Compensation for the destruction or breakdown of hand luggage will be up to 80 Units of Measurement and Updating. For the loss or damage of checked baggage, compensation will be equivalent to the sum of 150 Units of Measurement and Update.

Article 63. For the loss or breakdown of the cargo, the concessionaires or permit holders must cover the recipient or, failing that, the sender, an indemnity equivalent to 10 minimum wages per kilogram of gross weight.

The Federal Consumer Protection Agency and the Secretary of Tourism warn that passengers must be compensated for loss or damage to luggage, for destruction or damage to hand luggage with an amount of 6,950 pesos (80 UMA).

In addition, if there is loss or damage to checked baggage, the affected passenger will receive just over 12,000 pesos (150 UMA).

Profeco details that indemnity and compensation payments must be covered within a maximum period of 10 calendar days after the claim.

Some airlines take this type of event into consideration, such as Volaris, which details that if after three days, from the date of arrival, the luggage has not been located, the Claim Form can be obtained at the destination airport.

Procedure to follow in Volaris:

Forward the completed Claim Form, proof of payment for the items claimed, boarding pass, ID, valid baggage password, and the Baggage Irregularity Report that was delivered at the airport.

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