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JUSTICE: Viva Aerobus must compensate affected customers between 2014 and 2017

Finally, Viva Aerobus must satisfactorily serve and compensate consumers who were affected, for various reasons, between 2014 and 2017. The Federal Consumer Protection Agency (Profeco) announced that a judicial agreement was reached to put into practice alternative solution mechanisms to conflicts.

Thanks to a collective action led by Profeco, those affected may be compensated, according to each case, after filing a lawsuit for flight cancellation, flight overbooking, itinerary change, flight delay, improper charges, flight loss due to part of the consumer or by refusal of the service.

The compensation depends on each case and the affected consumers who joined the collective action against Viva Aerobus and were part of the lawsuit must verify that their name appears on the list of beneficiaries.

If your name is on the quantified compensation list, you must request the corresponding benefit from the airline . The list can be consulted both at , and at Viva Aerobus.

“In the same way, the list of consumers who were part of the trial and have their pending accreditation process will be published, so that they can contact Viva Aerobus, prove their problem and request the benefit that corresponds to them,” said Profeco in a statement.

Consumers must present various documentation, in order to prove the damage caused. The service time will be a maximum of five business days, from the time the complete documentation is sent by email to the airline.

The beneficiaries who are under the described assumptions may submit their application until February 3, 2024, with the compensation valid for 18 months, from the time they are delivered.

For information and advice, those interested can call the numbers 81 8215 0090 and 81 8215 0150; and/or visit the page; or via email

Finally, if you are planning to travel by this airline, do not forget to check, delays and other inconveniences attributable to the company.

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