One problem that some PlayStation users have encountered is that when buying a video game on the PlayStation Store from PS4 or PS5, an error appears whereby payment is rejected when using a credit card . If this is your case, you should know that it is due to the DSP2 regulation of the European Union, so we are going to explain in the following guide what to do if you cannot buy a game.
What is the DSP2 standard?
Going by parts, the first thing you have to know is that for a few months the European Union has established the new Directive on Payment Services , which is also known by the acronym DSP2. Its purpose is to further improve the security of purchases made online so that no external payments are made to the cardholder.
Banks and credit card providers are adapting their measures to this regulation to comply with the standards of the 3DS, a security protocol that will ask users to enter some additional information to make sure who the person behind it really is. This also entails sending one-time passwords, calls to landlines or facial recognition, for example.
Precisely for all this, as the measures are still being implemented, some users are having problems when buying any game on PS4 and PS5 when they find that the payment has been rejected. Still, all is not lost, as there are other ways you can purchase products from the Sony digital store.
What to do if PlayStation Store declines a payment
If unfortunately you have found that one of your payments has been rejected for the reasons mentioned previously, the recommendation is that you contact your bank or your credit card provider to be sure of the exact reason. for which the operation was rejected.
If it has been due to the 3DS authentication process, you can take advantage of them to tell you when it will be fully implemented and so you can continue buying what you want from your consoles.
It is important to note that all this affects only the countries of the European Union since these requirements came into force on December 31, 2020. In some of them it has not yet been implemented, such as in France or the United Kingdom, while In Spain the regulations have been active since January 2021 .
Other ways to buy digital goods from the PlayStation Store on PS4 and PS5
As reported by Sony, the drawbacks are occurring when buying games directly from the console itself, either on PS4 or PS5. However, if the payments are made through Paypal, I would not have to give you any problem . In the same way, if you buy wallet recharge coupons and use those funds, it should also go smoothly.
Even so, if none of these methods convince you, the other option is to access the web version of the PlayStation Store, either from your PC or a mobile device, on which Sony claims that it has not been affected by security standards. 3DS, so there should be no errors when using a credit card.
