LivingTravelTips for configuring utilities in Charlotte

Tips for configuring utilities in Charlotte

One of the biggest hassles related to moving is coordinating the change of your utilities from your old residence to your new one. If you are a newcomer to the Charlotte area or just moving to another part of the city, this is the first thing to do. But this guide has you covered. Here’s a look at how you can get started collecting energy, gas, water, garbage, and communications (Internet, TV, and home phone, if you want) in Charlotte. In some cases, you will need to make a deposit before service can be established.

Most of the time, the service can start within 24 hours as long as the existing setup is already there, but it is wise to organize your utilities as soon as you know the date you will be moving into your new home.


Duke Power provides all electrical power in Mecklenburg County. You can handle starting or stopping service by visiting the Duke Energy website or by calling the Duke customer service phone number at 800-600-DUKE. If you experience a power outage in Charlotte, call 800-POWERON to report that your service has been interrupted.


All natural gas services in Mecklenburg County are handled through the Piedmont Natural Gas Company. To start or change your gas service, call Piedmont’s customer service line at 800-752-7504.


The City of Charlotte provides water to residences located within the city limits plus those located in the City of Matthews in Mecklenburg County. To start water service in Charlotte, call 704-336-2211.

Garbage collection

The City of Charlotte Solid Waste Services division offers curbside garbage collection once a week for all residents. Your collection includes regular trash, recycled trash, yard waste, and bulky items. To start garbage service in Charlotte, call 704-366-2673. Items accepted for collection as normal household garbage include old clothing, paper products, dry paint cans without lids, soiled baby diapers (double bagged) and trash, and Styrofoam. Items that are not accepted include dead animals, motor oil, chemical solvents, wet paint, pool chemicals, and gravel.

Cardboard boxes, glass, and paper products must be recycled in a separate trash container. Yard waste must be disposed of separately in appropriate containers.

Cable, satellite and home phone providers

Charlotte is a very connected city and you can choose from four cable and satellite providers; two of which also offer telephone and internet service. The television-only providers are Direct TV and Dish TV. AT&T U-verse and Spectrum provide TV, Internet and home phone service.

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